We want to be your go to place for bunk bed bedding and for you to become one of our very happy customers!
When we founded this business, we knew that we wanted to offer superior customer service, adding a personal touch to customer care. We personally double check orders and contact you if we think there may be a mistake with your order. We also offer phone chats if you have questions about choosing your bedding. We do this because we believe that customer service is more important than mass selling and that you appreciate this. For this reason, we keep our prices fair and consistent and avoid the see-saw highs and lows that other stores engage in to get your business.
With that said, we do understand that some customers like to shop around for the best price. Since we like to spend our time on customer service and not keeping an eye on competitor pricing, we have decided to offer price matching. If you see the same bedding in the same fabric AND color somewhere else online, and it is offered at a price allowable by the manufacturer, we will MATCH it for you! We want to offer you the best bedding at the best pricing for you and your family!
To get a price match, just shoot us an email with a link to the product you have seen for less, tell us what you want to order, and we will send you an invoice straight to your email lickety-split! *Please understand that price matching cannot be combined with other discounts and coupons, but depending on what you are buying, you may prefer to use our coupons!
Speaking of customer service… Hear about how we helped a recent customer!
We recently had a customer who ordered bunk bed bedding for her adorable little girls and sent us a picture of this bedding on her daughters’ beds. We love seeing customer photos! I worked with this customer personally, helping her to get the design she and her girls wanted. Remembering putting in her order and noticing that there was a pillow sham missing, I asked about it. She had thought she had forgotten to order it, but I knew she hadn’t. Even though it had been about 60 days since the order was placed, we were able to work with the manufacturer to get the missing sham made and sent out that same week!